Key Duties and Responsibilities
Key duties and responsibilities shall include, but shall not be limited to, the following:
- Customer support – to be the first line of contact for customer queries regarding all aspects of the PowerX platform such as bugs/inconsistencies, day to day use of the platform, training and education.
- Customer success – assist with ongoing account management, identifying future requirements/projects, growth opportunities and activities outside actual support function.
- Consultant – Supporting the set up of the PowerX application, configuration, testing and training.
- Technical Support – become a product expert for remote terminal units and their deployments and the PowerX Connect firmware module
- Provide pre-sales support to General Manager Asia. Assist with client discovery, demonstrations of the PowerX platform, proposal input to marketing and ad-hoc requirements to support new business acquisition as applicable.
- Work with both central and regional teams to further develop the Company’s regional presence
Skills and Competencies
Key skills and competencies required to succeed in this role include:
- Graduate qualification and at least 3 years post qualification experience
- Knowledge of energy related infrastructure, engineering experience, telco markets, ticketing and remote support tools, beneficial in each case
- Strong customer management skills and capabilities
- Good project management skills
- Strong verbal and written communicator
- Ability to work independently, manage multiple priorities, and meet deadlines
- Good team player capable of working with different cultures and across time zones
- Willingness to acquire new skills and continually develop experiences
- Willingness to travel on business, where required
Pay and conditions
Asia time zone (CST/SGT/PHT/AWST) 9am to 6pm (UTC +8), Monday-Friday.
On-call rota 9am to 9pm (UTC +8), Monday-Saturday, working two weeks on, two weeks off.
On-call is first level support for customer operational issues.
Remuneration package – competitive
